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Commendation from Robb Santos

08/07/2013 | By: Robb Santos

Mr. Chairman,

I am writing to commend the wonderful staff that we have at Balesin.  Specifically, our clinic staff (Nurses Dale and Del, Doctors Paraan, Galvez and one more whose name I was not able to get) should be given the highest kudos for taking care of me last week.  I came to Balesin with my wife and son on Thursday and felt ill by the time we reached the evening.  Dale, Del and Dra. Renee took great care of me that night.  On Saturday, unfortunately I felt more symptoms that felt like a cardiac event.  I think it was Dr. Galvez who saw me at the clinic and worked directly with the Front Office including GM Rene to arrange for us to fly back to Manila so I can be rushed to St. Luke's.  I got follow up calls and texts from both Tad and Jela to make sure I was ok.  In fact Tad came to the hospital to check on me but I was already admitted.  In the end, I wanted to make sure you know that this member, who was already very happy with being part of this wonderful club, has found even more reason to love it.  I'd like to thank you for making sure that these details are paid attention to and for inspiring customer service excellence.

My best regards,

Robb San